Customer Service Advisor

Location
Stallingborough, Grimsby
Salary
Excellent benefits: Healthcare, contributory pension scheme, systems training.......
Posted
19 Jun 2017
Expires
17 Jul 2017
Ref
Customer Service Advisor - Stallingborough
Contract Type
Permanent
Hours
Full Time

Customer Service Advisor 
Stallingborough

 

Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. 

An exciting opportunity has arisen, we are recruiting for a Customer Service Advisor for our Stallingborough Depot (DN41 8DL).

Position 
Hours: 39 hours per week (plus alternate Saturday mornings)
Duration: Permanent 

Principal Duties and Responsibilities
- Oversee the day to day operation of the service reception desk
- Book in vehicles using the planner for repairs and servicing; liaising with the workshop.
- Liaise with customers, advise on progress, seek authority to carry out further repairs, invoicing, take payment & deal with customers verbal, written and telephone enquiries. 
- Proactively contact customers, ensuring that the customer is satisfied with work completed.
- Ensure administration procedures are followed
- Maintain CSI (customer satisfaction index) performance.

Requirements 
The successful candidate will have a positive, 'can do' attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage. 

Benefits 
Excellent in house product training programme. 
Excellent pension and healthcare schemes. 
Loyalty bonus. 
Fully equipped workshop 
Friendly & professional working team. 

Crossroads Truck and Bus pride ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well being is at the forefront of our business.